If you’ve looked at the list of FAQs on this website and you can’t find an answer you need please contact your school for more help.

If you can log in to your school’s InTouch portal you will find the contact details for your school in the “Contact Us” menu option on the left hand side of the page:

Both students and parents must register before they are able to access their school’s InTouch portal website.

Your school will email you an invitation to register that will include a registration link.  Clicking the link will take you to the portal registration page:

To register using this page:

• Enter your email address – you must use the address that the school emailed your invitation to.
• Select As Parent / As Student from the drop down
• Select Create Account

Once you have completed this you will be sent a confirmation email which will include a link you can use to complete your registration.  When you click on the link in the email you will be taken to the InTouch portal login page where you will need to enter your email address and a new password for accessing the website:

Please note that passwords must meet the following criteria:

• The password has to be at least 8 characters
• You need at least one upper-case character
• You need at least one non alphabetic character

Once you have completed this step you will be logged on to the InTouch portal and be able to access information for your family.

If you forget your password you can reset it yourself using the “Forgot password” link on the InTouch portal login page:

When you select this link you will be asked to enter your email address.  When you do this an email will be sent to you containing a password reset link.

NB: You MUST enter the email address that the school has on record for you i.e. the one you used to register to access the portal.  If you are not sure which email address your school has on record for you please contact your school for more help.

You must log into the InTouch Portal for your school before you can change your password.  Note that if you are not able to log into the InTouch Portal, it is also possible to change your password using the “Forgot Password?” link on the portal login page.

Once you are logged in you can change your password using the profile option displayed beneath your name in the top left corner of the screen:

Selecting “Profile” from this menu will display information that your school has about you.  You should also see a tab called “Change Password” which you should select to show the change password option:

If you select the “Change my password” button this will send a password reset link to your email address.  Using the link emailed to you will allow you to change your password as desired.

The InTouch portal provides separate login pages for parents and students.

NB: your school may not be using the InTouch portal for both students and parents.  Please check with your school if you are not sure about this.

Both login pages are found at the same address on the internet and there is an option on the login page you can use to select which kind of login you use:

If you see the wrong login page please use the link at the bottom of the page to switch to the correct page for you:

Using the InTouch portal it is easy to find information about your family and your school.

Use the left hand menu options to access different kinds of information that are available:

Note that your school may not provide access to all of the options displayed in the menu above.  Students and parents will also see different options in the menu above.  If you can’t see some of the options above and you think you should be able to see them please contact your school for more information.

Parents accessing the portal will be able to switch views that show information about each of the children they have at the school.  Parents can use the menu at the top right of the screen to select which child’s information to view:

Parents with more than one child at school can switch between viewing each child’s information.

Parents can use the menu at the top right of the screen to select which child’s information to view.

The name of the child that they are currently viewing is displayed in the top right hand side of the screen.  Parents with only one child at the school will only be able to view information for that child.

It is possible to view school calendars on mobile phones, tablets and computers using calendar links.

You can copy the calendar links from within the InTouch portal and use them to view your school calendars on mobile phones, tablets, Windows PCs, Macs etc.  Any device or application that supports the iCal calendar format should be able to link to InTouch portal school calendars.  You can get a copy of the link you need from the calendar tab in the InTouch portal.

You will find the link you need at the bottom of the calendar page:

Clicking on the “Your calendar feed” link will open a section at the bottom of the page:

You can use the buttons in this area to:

• Generate a new link (aka URL).
• Copy the link to the clipboard on your device.
• Email the link to the email address you have registered with InTouch portal.

Using the Link in Microsoft Outlook

Note that these instructions are for Microsoft Outlook 2016 on Windows.  A similar process should work on other versions, however there may be some variations.  Note that your device must be connected to the internet via Wifi or mobile network in order to subscribe to an InTouch portal calendar.

In Microsoft Outlook navigate to your calendar view and right click on the calendar group you wish to add your school calendar to.  Next select “Add Calendar” and then “From Internet” from the pop-up menu:

Next paste the calendar link from the InTouch portal into the dialog box displayed and press OK:

Press Yes when asked if you would like to add the calendar:

Once this is done you should be able to view the school calendar in Microsoft Outlook:

It is possible to view school calendars on mobile phones, tablets and computers using calendar links.

You can copy the calendar links from within the InTouch portal and use them to view your school calendars on mobile phones, tablets, Windows PCs, Macs etc.  Any device or application that supports the iCal calendar format should be able to link to InTouch portal school calendars.  You can get a copy of the link you need from the calendar tab in the InTouch portal.

You will find the link you need at the bottom of the calendar page:

Clicking on the “Your calendar feed” link will open a section at the bottom of the page:

You can use the buttons in this area to:

• Generate a new link (aka URL).
• Copy the link to the clipboard on your device.
• Email the link to the email address you have registered with InTouch portal.

Using the Link in Google Calendar

Note that these instructions are for the Google Calendar web interface circa June 2016.  A similar process may work on future versions, however there may be some variations.  Note that your device or computer must be connected to the internet via Wifi or mobile network in order to subscribe to an InTouch portal calendar.

Open Google Calendar and use the drop down menu next to “Other calendars” to select the “Add by URL” option:

Next paste the calendar link from the InTouch portal into the dialog box displayed and press Add Calendar:

Your Google Calendar should now include the school calendar under Other Calendars and calendar events will be displayed:

Note that the name of the calendar may be set to the calendar link, but you can change the name to a more sensible name if you wish by editing the name in the calendar settings.

It is possible to view school calendars on mobile phones, tablets and computers using calendar links.

You can copy the calendar links from within the InTouch portal and use them to view your school calendars on mobile phones, tablets, Windows PCs, Macs etc.  Any device or application that supports the iCal calendar format should be able to link to InTouch portal school calendars.  You can get a copy of the link you need from the calendar tab in the InTouch portal.

You will find the link you need at the bottom of the calendar page:

Clicking on the “Your calendar feed” link will open a section at the bottom of the page:

You can use the buttons in this area to:

• Generate a new link (aka URL).
• Copy the link to the clipboard on your device.
• Email the link to the email address you have registered with InTouch portal.

Using the Link on iPad or iPhone

Note that these instructions are for the iPad or iPhone iOS version 9.3.2.  A similar process may work on future versions, however there may be some variations.  Note that your device must be connected to the internet via Wifi or mobile network in order to subscribe to an InTouch portal calendar.

Open the device settings and select Mail, Contacts, Calendars and then select Add Account:

Select “Other” for the type of account to add:

Select “Add Subscribed Calendar” from the calendar options:

Paste the calendar link from the InTouch portal into the server field and select Next:

You should see some additional subscription settings next.  The default values should not need to be changed so you can just select Save:

You should now have successfully subscribed to your school calendar and will be able to view calendar events in your iPad or iPhone calendar app:

It is possible to view school calendars on mobile phones, tablets and computers using calendar links.

You can copy the calendar links from within the InTouch portal and use them to view your school calendars on mobile phones, tablets, Windows PCs, Macs etc.  Any device or application that supports the iCal calendar format should be able to link to InTouch portal school calendars.  You can get a copy of the link you need from the calendar tab in the InTouch portal.

You will find the link you need at the bottom of the calendar page:

Clicking on the “Your calendar feed” link will open a section at the bottom of the page:

You can use the buttons in this area to:

• Generate a new link (aka URL).
• Copy the link to the clipboard on your device.
• Email the link to the email address you have registered with InTouch portal.

Using the Link on Android Devices

Note that these instructions are for a Samsung device and use the S Planner calendar app.  A similar process may work on other Android devices and apps that support the iCal format, however there may be some variations.  Note that your device must be connected to the internet via Wifi or mobile network in order to subscribe to an InTouch portal calendar.

When connecting your calendar to an Android device you should first connect the school calendar to your Google Calendar.  Please complete the instructions found under the “How to view school calendars in Google Calendar” before trying the instructions below.

Once you have connected your school calendar to your Google Calendar you will be able to view the calendar within any Android calendar app that is connected to your Google account.  The following steps use the Samsung S Planner as an example.

Open the S Planner app on your device and select calendars from the menu (three dot menu) at the top right of the screen:

This will display all of the calendars that you currently view in your S Planner calendar app.  The school calendar that you connected to your Google Calendar should already be present, but may not be selected for display.  Select the checkbox beside the school calendar in order to include it for display in your calendar app:

Once you have selected the school calendar you will be able to see the school calendar events in your S Planner calendar app:

InTouch Portal Terms and Conditions

Your school’s InTouch Portal site is a service that is provided to you by your school as a parent or student of the school.  The use of your personal data on your school’s InTouch Portal site is governed by the terms and conditions of your agreement with the school.

The InTouch Portal software and services are provided to your school by our company, Staffroom Software Pty Ltd.  Our agreement with your school does not allow us to share or use any of your personal stored on the InTouch Portal except at their instruction.

If you have concerns about the use of your personal data you should discuss these with your school.  Please see the Contact Us page within your school’s InTouch Portal site for details of who to speak to at your school.

Acceptable Use of InTouch Portal Sites

In addition to the terms and conditions set by your school we also specify the following acceptable use policy for all InTouch Portal sites.  This policy specifies your responsibilities as s parent or student using the site and is intended to provide a safe and enjoyable experience for all portal users.

InTouch Portal – Acceptable Use Policy – 06-08-2018

By logging in to your school’s InTouch Portal site you are agreeing to abide by the conditions set out in our acceptable use policy above.